Job Advert Details
Are you highly knowledgeable about the Water Industry and possess excellent problem-solving skills, along with experience in handling customer queries? If you do, the Retail & Customer Service Support Administrator position could be the ideal role for you!
At Icosa Water, we are searching for an ambitious Retail & Customer Service Support Administrator to join our expanding customer services department. This role offers a diverse range of responsibilities and outstanding career advancement prospects!
Do you think you could be the ideal candidate for this role?
Role Responsibilities
Reporting directly into the Customer Services Manager, the key areas of responsibility are:
- Producing water and drainage reports for new home buyers.
- Identifying and bringing new customers on-board utilising information from internal and external sources.
- Updating and maintaining a complete and accurate database of customers.
- Responding to customer contacts in a timely manner via phone call, email or written correspondence
- Provide proactive communication to customers on any operational activity which may impact them.
- Support the billing of Commercial Customers
- Provide aggregated billing data to incumbents.
- Assist the Customer Services Manager in delivering Icosa’s performance and reporting commitments for customer satisfaction.
- Assist other business managers as and when required.
About you
- Knowledge of the Water Industry
- Experience in dealing with customer queries.
- A resolution approach to customer service
- Strong written and verbal communication skills.
- Strong problem-solving skills.
- Passionate about ensuring that the customer journey is delivered right first time
- Good IT skills including Excel with the ability to input data accurately and concisely.
What we offer
In return of your hard work and dedication, we can offer you:
- 25 Days Holiday plus Statutory Days
- Holiday Buy Back Scheme (Purchase up to 5 Additional Days)
- Up to 7% Employer Pension Contribution
- Life Assurance (x4 Annual Gross Salary)
- Referral a Friend Incentive
- Hybrid Working (3 days in the Office, 2 from home)
Icosa Water is committed to the welfare of our customers and expects all staff to share this commitment. All direct customer facing appointments are subject to a basic DBS check.
Job Type: Full-time or Part Time, Permanent after successfully completing a 3-month probationary period.
About us
A company within the Last Mile Group, Icosa Water is the market leading regulated independent water and wastewater company that owns and operates residential and commercial networks across England and Wales. We operate under the New Appointment & Variation (NAV) process, from the Water Industry Act 1991, and we compete in a heavily regulated environment.
Icosa provides domestic homes and commercial premises with water and wastewater services. We compete with other water companies, differentiating our service package by lowering costs, facilitating innovative solutions, and providing exceptional customer service.
Check out our website: https://www.icosawater.co.uk
