Technical Administrator

Job Introduction

Step into a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering top-notch solutions across the energy, water, and telecommunications sectors. Our dedicated team in Hamilton, Glasgow is expanding, and we're excited to welcome a talented Technical Administrator to our join us.

As a Technical Administrator at Last Mile working under the Energetics brand, you will primarily Acknowledging customer requests promptly, working with internal and external customers and support our schedulers with delivering the information to let our customers know their schedules, dates, or call offs for site installations.

Have you got the drive to go the Last Mile? 

What’s in it for you as a Technical Administrator?

We offer good benefits and remuneration packages, but most importantly, an enjoyable and rewarding place to work. We believe in rewarding our people well and there are plenty of career opportunities for the right person. 

In return of your hard work and dedication, we can offer you: 

Core Benefits: 

• 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
• Holiday buy scheme 
• Discretionary bonus 
• EV and ULEV salary sacrifice scheme (subject to minimum length of service)
• Cycle to work salary sacrifice scheme
• Up to 7% employer pension contribution 
• Life assurance (x4 annual basic salary) 
• Refer a friend incentive
• Wagestream
• Employee assistance programme

And once you have successfully completed your probation, you will have access to:

• Hybrid working 
• Flexible start and finish times 
• Private medical insurance
• Company sick pay

Your responsibilities as a Technical Administrator:

• Work alongside the water department ensuring Water schedule is updated weekly, change and updates any water team queries ensuring weekly whereabouts is issued to Scottish Water accurately. 
• Issue weekly confirmations to customers ensuring correct date is sent for the works the following week. maintaining communication and timeline expectation to external stakeholders. 
• Aid team to ensure MPRN and MPAN, as-laids and full scope are available before team attend site then when work complete check weeks work prior make sure all job card notes complete time sheets are correct sketches are in team op folder. 
• Assist technical team with ENCAR process ensuring ENCAR’s are available before attending works and any queries are resolved within timescales, providing tracker updates, and assisting in reporting. 
• Compliance checks, making sure all acceptances, rejections, permits, and sketches are uploaded within SLA to assist in asset value release. 
• Provide weekly whereabouts to relevant stakeholders liaising with schedulers and operations to make sure the most accurate information is being shared. 

About you:

Experience / Knowledge:

•  Skills, knowledge and experience IT literacy and ability to use computer packages to area of work.
• Ability to use Microsoft packages including Word, Excel, and Access Databases.
• CAD experience 

About us:

At Last Mile, we are one of the UK’s largest Independent Network Owners, owning and operating in excess of 500,000 gas, electricity, water, and wastewater connections serving residential and commercial customers. 

Energetics Design & Build, as part of the Last Mile work with the UK’s leading housebuilders, construction firms and independent consulting companies. We provide gas, electricity, and water connections to new residential and commercial developments for housing and construction customers across the North of England, North Wales, and Scotland.

It is our vision to be the UK’s leading independent multi-utility provider. People are our most valuable “asset” and therefore it is our mission to not only attract but retain the best talent to support delivery of our corporate business strategy and share our company’s success. To achieve this, we need to be at our very best in everything we do – and employ experienced, enthusiastic, and committed people.

At Energetics, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to grow with us. If you are motivated to succeed and have a ‘can-do’ attitude, we would love to hear from you!