Job Introduction
Voids Officer – Bristol
Step into a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering top-notch solutions across the multi-utility sector. Our dedicated team in Bristol is growing, and we’re thrilled to welcome a skilled Voids Officer to join us.
As a Voids Officer at Icosa Water (part of Last Mile), you will play a vital role in keeping our records accurate and up to date. You’ll travel to our new housing sites across the South-West of England and Wales to identify and verify property and customer details. This role includes both on-site visits and home-based work to ensure business records are meticulously maintained.
The position is based in Bristol but requires travel within the South-West England and Wales region, with occasional overnight stays.
What’s in it for you as a Voids Officer?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
- 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
- Holiday buy scheme
- Discretionary bonus
- EV and ULEV salary sacrifice scheme (subject to minimum length of service)
- Cycle to work salary sacrifice scheme
- Up to 7% employer pension contribution
- Life assurance (x4 annual basic salary)
- Refer a friend incentive
- Wagestream
- Employee assistance programme
- Car allowance
- Flexible start and finish times for eligible roles*
- Private medical insurance*
- Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Voids Officer:
Reporting directly to the Customer Services Manager, your key responsibilities will include:
- Driving Customer Satisfaction: Assist the Customer Services Manager in meeting Icosa’s customer satisfaction performance commitments by ensuring seamless processes and support.
- Managing Voids Processes: Oversee the end-to-end void property process, identifying voids and serving as the main point of contact between departments involved in the voids workflow.
- Data Management and Reporting: Provide accurate void property data, prepare detailed performance reports, and support overall void performance analysis.
- Customer Records and Liaison: Update and process customer records while liaising with site offices to collect new occupier data and ensure smooth transitions.
- Site Support and Relationship Building: Obtain meter readings when required and develop positive relationships with colleagues and external contacts to enhance operational efficiency.
Experience / Knowledge:
- Experience in dealing with customer queries.
- Knowledge of the Water Industry
- A resolution approach to customer service
- Strong written and verbal communication skills.
- Strong problem-solving skills.
- Passionate about ensuring that the customer journey is delivered right first time
- Good IT skills including Excel with the ability to input data accurately and concisely.
Have you got the drive to go to the Last Mile as a Voids Officer? Apply now!
About us:
Icosa Water part of Last Mile is the market leading regulated independent water and wastewater company that owns and operates residential and commercial networks across England and Wales. We operate under the New Appointment & Variation (NAV) process, from the Water Industry Act 1991, and we compete in a heavily regulated environment.
Icosa provides domestic homes and commercial premises with water and wastewater services. We compete with other water companies, differentiating our service package by lowering costs, facilitating innovative solutions, and providing exceptional customer service.
At Last Mile, we are one of the UK’s largest Independent Network Owners, owning and operating in excess of 500,000 gas, electricity, water, and wastewater connections serving residential and commercial customers. Last Mile Asset Management adopt and operate electricity, gas, water and wastewater, and ground source heat/cooling networks that are designed, installed, and commissioned by Lloyds accredited Independent Connection providers (ICPs).
At Last Mile, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to grow with us. If you are motivated to succeed and have a ‘can-do’ attitude, we would love to hear from you!
For further enquiries contact – recruitment@lastmile-group.com or visit our website www.lastmile-group.com
