Digital Communications Advisor

Job Advert Details

About the opportunity:

We are currently looking for a Permanent Digital Communications Advisor to join our growing Communications and Engagement department at our Stonehouse Office.

As a Communications Advisor you will help establish a new internal communications strategy at Last Mile Group by helping to build, launch and maintain a new suite of digital internal communication channels. We are looking for a technologically minded communications professional who has strong communication skills and experience implementing and working with Office 365 platforms.

Have you got the drive to go the Last Mile?

Your responsibilities:

• Be the main point of contact for all digital internal communication solutions, working closely with the IT function.

• Support the Head of Communications and Engagement in shaping the internal communications strategy, using insight to advise on digital channels usage, audience needs and content.

• Support the implementation of a new SharePoint intranet site, helping to define project scope, select suppliers and work with internal stakeholders to ensure project requirements are met.

• Manage the SharePoint intranet site on a daily basis, keeping the homepage fresh, updating the news, responding to / moderating comments and being the point of contact for other content owners.

• Support the implementation of a new email platform, helping to select a third-party solution and working with the supplier to ensure the tool is fit for purpose.

• Create and send a regular email newsletter. This involves working with the Head of Communications and Engagement to agree objectives and themes, as well as writing and editing stories, sourcing photography, handling any sign offs, sending the newsletter, and proactively measuring response.

• Ensure alignment of content and messaging across our full suite of digital channels, plus team briefings and face to face events.

• Help to align messaging across the Group by administering a central communications hub and liaising with an internal network of communicators.

• Possible support for our external website.

Experience / Knowledge:

• Implementing a new or developing an existing Sharepoint site.
• Working with / administering Office 365 platforms (SharePoint, Yammer, Teams etc)
• Working in any communications role or team, creating content, understanding audience needs and liaising with internal stakeholders.

Desirable:

• Managing websites
• Measuring the effectiveness of communication
• Using an email marketing tool

• Desirable related degree e.g. IT/digital, media or communications.

Attributes:

Essential:

• Excellent writing skills
• Highly organised and proactive
• Interest in channel management
• Creative thinker
• Track record of building strong working relationships

Desirable:

• Understands organisational hierarchies, structure and culture

In return of your hard work and dedication, we can offer you:

Core Benefits:

• 25 Days Holiday plus Statutory Days
• Holiday Buy Back Scheme (Purchase up to 5 Additional Days)
• Up to 7% Employer Pension Contribution
• Life Assurance (x4 Annual Gross Salary)
• Refer a Friend Incentive
• Hybrid Working (3 days in the Office, 2 from home)
• Flexible Start and Finish Time
• Discretionary Bonus up to 15% of Gross Annual Salary
• Company Sick Pay
• Private Medical Insurance

We want people to see a rewarding future career at Last Mile Group. As such we are keen to support candidates through relevant training and development opportunities. For example, this role could involve working towards a Level 4 Foundation Diploma in Internal Communication or Level 6 Advanced Diploma in Internal Communication, with the Institute of Internal Communication (IOIC).

At Last Mile Infrastructure Group, we are one of the UK’s largest Independent Network Owners, owning and operating in excess of 300,000 gas and electricity connections serving residential and commercial customers. Last Mile Asset Management adopt and operate electricity, gas, water and wastewater networks that are designed, installed and commissioned by Lloyds accredited Independent Connection providers (ICPs).

It is our vision to be the UK’s leading independent multi-utility provider. People are our most valuable “asset” and therefore it is our mission to not only attract but retain the best talent to support delivery of our corporate business strategy and share our company’s success.

At Last Mile, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to Grow With Us. If you are motivated to succeed and have a ‘can-do’ attitude, we would love to hear from you!