Operations Administrator

Job Advert Details

About the opportunity:

We are currently looking for a permanent Administrator to join our growing Operations Support department at our Hamilton Office.

As an Administrator you will acknowledge customer requests promptly, work with internal and external customers and support our schedulers with delivering the information to let our customers know their schedules, dates or call offs for site installations.

Could you power up your career with Energetics?

Your responsibilities:

•          The operation and accurate delivery of all aspects of operational administration.

•          Update and maintain appropriate filing/information systems, so that information is stored securely and is easily retrievable.

•          Request and control external meter requests on behalf of our customers.

•          Always deliver excellent customer service whilst protecting Energetics commercial interests, company brand and reputation. 

•          Provide site support for customer enquiries and assist with the successful resolution of complaints.

•          Identifying and driving efficiencies into planned work and delivery of programmed works.

Experience / Knowledge:

Essential:

•             Competent in customer service, telephone manner and administrative skills

•             Excellent IT literacy with the ability to use MS Word, MS Excel and MS Outlook

Desirbale:

•             Experience in a similar technical administration role.

Attributes:

•          Excellent Communication and interpersonal skills

•          Flexible and willing to adapt to  new tasks and duties

•          Ability to work well in a team and equally on own initiative with proactive approach to all aspects.

•          Flexible and willing to adapt to new tasks and duties

•          Desirable understanding of Utility/Construction sector

We offer good benefits and remuneration packages, but most importantly, an enjoyable and rewarding place to work. We believe in rewarding our people well and there are plenty of career opportunities for the right person. 

In return of your hard work and dedication, we can offer you: 

Core Benefits: 

• 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
• Holiday buy scheme
• Discretionary bonus
• EV and ULEV salary sacrifice scheme (subject to minimum length of service)
• Cycle to work salary sacrifice scheme
• Up to 7% employer pension contribution 
• Life assurance (x4 annual basic salary) 
• Refer a friend incentive
• Wagestream
• Employee assistance programme

And once you have successfully completed your probation, you will have access to:

• Hybrid working for eligible roles (3 days in the office, 2 from home) 
• Flexible start and finish times for eligible roles
• Private medical insurance
• Company sick pay

And once you have successfully completed your probation, you will have access to:

At Last Mile Infrastructure, we are one of the UK’s largest Independent Network Owners, owning and operating in excess of 500,000 gas,  electricity, water and wastewater connections serving residential and commercial customers.

Energetics Design & Build, as part of the Last Mile work with the UK’s leading housebuilders, construction firms and independent consulting companies. We provide gas, electricity and water connections to new residential and commercial developments for housing and construction customers across the North of England, North Wales, and Scotland.

It is our vision to be the UK’s leading independent multi-utility provider. People are our most valuable “asset” and therefore it is our mission to not only attract but retain the best talent to support delivery of our corporate business strategy and share our company’s success. To achieve this, we need to be at our very best in everything we do – and employ experienced, enthuastic and committed people.

At Energetics, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to Grow With Us. If you are motivated to succeed and have a ‘can-do’ attitude, we would love to hear from you!